The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop knowledge of the product and service range.
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Access current and accurate information on organisation’s range of products and services. Completed |
Evidence:
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Interpret information on features, benefits and customer costs and compare various products and services. Completed |
Evidence:
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Use product information to develop knowledge of product performance, purpose and directions for use. Completed |
Evidence:
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Check regularly for new additions or changes to range and update knowledge. Completed |
Evidence:
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Recommend products and services.
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Use questioning and active listening to determine customer requirements and preferences. Completed |
Evidence:
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Select and suggest products and services suited to customer requirements. Completed |
Evidence:
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Describe features and benefits of products and services to encourage purchase. Completed |
Evidence:
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Provide information on product or service performance, purpose and directions for use according to product information. Completed |
Evidence:
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Identify and utilise opportunities to demonstrate and apply products to customers. Completed |
Evidence:
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Respond to customer queries and provide appropriate scope and depth of information to satisfy needs. Completed |
Evidence:
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Encourage and confirm customer bookings for organisation’s service range. Completed |
Evidence:
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